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Case Studies

Examples of how our insights, experiences and hands-on efforts helped several small businesses increase both productivity and creativity.

South Jersey Advertising Agency

Faced with the daunting task of moving their busy advertising and public relations firm, the agency recognized the value of investing in professional help in order to avoid negatively affecting their business. Their primary concern was maintaining seamless services to minimize the impact on clients.

Informed by an in-depth consultation with the company, Dustin developed a plan to address numerous challenging issues including properly routing all business associates to their new location to avoid interruptions in service, choosing the best equipment for their new location, changing utilities providers, and making the transition as smooth and efficient as possible.

At the new location, Dustin arrived as soon as the power and internet access became available. Dustin set up, linked, and extensively tested the mixed PC and Mac network to ensure it was ready for the company to begin servicing their clients the minute they sat down at their desks. Sometimes the best job is the one that goes unnoticed, and agency’s customers never experienced even a hiccup in the relocation transition process.

Structural Engineers Office

This structural engineering firm recognized the rapid changes in their industry and understood the need to adopt CAD technologies to remain competitive. With their traditional business model becoming obsolete, they decided to take action and hired Dustin to guide them in selecting the best CAD system and plotter suited to their specific needs. Their goal was to build a customized, state-of-the-art computer network that would improve their web presence and make them more competitive in a technology-driven marketplace. Additionally, Dustin was tasked with training the staff on using the new system and its tools.

Dustin conducted an in-depth analysis of the company, taking into account its financial situation, existing clients, and future goals. He focused on finding realistic hardware and software solutions, considering the staff's computer experience and the company's need for a modern website that met client demands. His approach ensured that the company’s technological upgrade was not only efficient but also aligned with their long-term vision.

Once the network and plotters were installed and tested, Dustin provided personalized, one-on-one CAD training to each employee. Tailoring the training to individual abilities, he explained the complexities of AutoCAD, answering questions and ensuring each employee gained expertise with the new system. Dustin’s ongoing support and training helped the staff build confidence, allowing them to create superior CAD designs and effectively compete in the fast-evolving tech landscape.

Construction Development Firm

The firm determined that their systems were hopelessly outdated. They needed accounting systems & databases, and modern digital office integration. Like many businesses at the time, they needed to maintain access to some of their old systems, as some providers were not delivering updates. An employee recommended Dustin.

Unlike other consultants, who were all too happy to convert and upgrade, but were unwilling to support crucial older systems, Dustin offered a solution that worked for our needs, and within their budget.

Dustin’s solutions worked just as promised. The firm now had new operating systems and software, and Dustin was always there to help with questions and problems. Over the years, Dustin was there to help move their office, keep their systems updated, upgrade their network, and allow for home access. In addition, Dustin developed their award-winning website.

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Amy Spence is the Office Administrator and Manager at Acad.Us.com LLC, where she has proudly served for the past two years. Known affectionately in the office as the “Director of Stuff” and “Madam Secretary,” Amy wears many hats, seamlessly balancing the responsibilities that keep operations running smoothly. From managing schedules and communications to overseeing critical IT checks and financial workflows, she is the reliable backbone of Acad’s day-to-day operations.

Her official role as Office Manager highlights her exceptional organizational skills, attention to detail, and ability to stay on top of competing priorities. She works closely with Dustin Cucinotta to coordinate client communications, manage records, and ensure accuracy across every system she touches. Amy is also committed to continuous growth, training in tools like QuickBooks and ConnectWise PSA, and adapting quickly to new processes and technology.

Beyond her professional expertise, Amy brings heart and personality to the team. A proud mom, a Pepsi enthusiast, and a car lover, she blends professionalism with a down-to-earth spirit that makes her approachable and easy to work with. Having been a close personal friend of Dustin for more than 14 years, Amy’s loyalty, trustworthiness, and genuine care for people shine through in everything she does.

Her blend of professionalism, adaptability, and personality makes Amy not only an invaluable part of Acad.Us.com LLC, but also a respected colleague and friend.

Eric Lottes is a seasoned technology solutions architect with more than a decade of experience delivering tailored IT support, infrastructure projects, and strategic consulting. Known for his dependable, human-centric approach, Eric seamlessly integrates as a trusted on-site resource—whether you need hands-on tech repairs, guidance through migrations, or expert advice to align IT systems with business goals. At DelVal Techs, he has built a reputation for minimizing downtime, securing operations, and empowering businesses to run smarter.

With over 14 years of deep, hands-on IT experience, Eric Lottes brings a wealth of technical proficiency and a peoplefirst approach that transforms technology into a seamless and reliable asset for businesses. As the driving force behind DelVal Techs, he has built his career on delivering tailored, responsive technology solutions that empower operations across the Philadelphia region, New Jersey, Delaware, and Michiana (delvaltechs.com).

Eric’s expertise spans a broad spectrum of essential IT services—including network design and infrastructure deployment, Windows and Linux server maintenance, desktop support, VOIP systems, and cybersecurity strategies—delivered with proactive monitoring and attention to detail (delvaltechs.com). He also brings robust IT strategy and consulting capabilities, functioning as a virtual CIO, aligning vendor relationships, orchestrating project planning, and guiding businesses through system migrations and upgrades (delvaltechs.com).

At DelVal Techs, Eric’s philosophy centers on building lasting partnerships and offering human-first service—whether providing endtoend IT infrastructure or stepping in as a seamless extension of an internal team when technical challenges arise (delvaltechs.com). He has delivered dependable on-site support and troubleshooting, ensuring swift resolution of issues and minimizing downtime when it matters most.

Brandan Guy is a highly skilled IT professional and our Level 3 Technician, specializing in advanced troubleshooting, cloud technologies, and enterprise infrastructure management. With experience spanning help desk, system administration, and network operations, Brandan brings both technical depth and hands-on problem-solving to the team.

Before joining us, Brandan served as an IT Administrator at ITg, where he optimized IT operations, migrated Active Directory and Azure environments, and built detailed network documentation to ensure reliable operations. He also worked as a Junior IT Technician & Analyst at AE Graphix, supporting specialized printing and design systems, and as a Tier 1 Help Desk Technician at Advanced Imaging Solutions, where he developed his strong customer support and troubleshooting foundation.

Brandan holds a Bachelor of Science in Cloud Technologies from Full Sail University. During his studies, he deployed multi-tier cloud networks on AWS, automated Linux server deployments with Ansible, and implemented system monitoring with industry-standard tools like Zabbix and SolarWinds.

Merla Rubio Angeles is the Marketing Coordinator at ACAD, where she drives lead generation and client engagement initiatives. She is dedicated to building strong relationships, enhancing brand visibility, and helping clients see the value of ACAD’s services.

Merla is a family-centered person who loves spending time with her loved ones and finding joy in everyday moments. She is passionate about marketing because it allows her to connect with people, share ideas, and build lasting relationships. Combining creativity with communication are two things she truly enjoys. Outside of work, Merla loves reading, cooking, and traveling with friends and family.

Adrian Abergido is the IT Manager at Acad.Us.com, providing support and management for clients across multiple industries. He brings strong experience in IT operations, system administration, and cloud technologies, with a focus on Microsoft 365 and cybersecurity. Adrian ensures that client environments are secure, efficient, and aligned with business needs. He works closely with teams to streamline onboarding, offboarding, and technical support processes, keeping systems running smoothly and reliably. He is certified in ITIL v4 and as a Service Desk Analyst, and he plans to pursue Microsoft and Azure certifications to continue strengthening his expertise.

Adrian enjoys spending time with his family and close friends and believes in keeping strong personal connections outside of work. He loves music, plays the piano, and often uses it as a way to relax and recharge. At home, he enjoys being with his three dogs, who keep life busy and fun. Adrian also enjoys exploring new technology, trying different foods, and spending time outdoors. He values balance in life, making time for both personal growth and simple, everyday moments with the people and pets that matter most.

Dustin, a Pennsauken native, is actively involved with the neighbors in the betterment of Moorestown. Dustin serves on the board of the Moorestown Business Association he is a member of the Southern New Jersey Development Council (SNJDC), “Just Referrals” Networking, Camden\Gloucester County Technical Schools Advisory Comity and Moorestown Rotary Association. With his wife Kathleen who is on board of many schools in PA and in NJ she is on the board at Moorestown Improvement Association and Community House, they host the wine tent at “Autumn in Moorestown” and the “Strawbridge Lake Paddle Board and Kayak Race”. We select the wines and staff the tent; all the profits go to the organization hosting the event. He loves to display my Jeep Wrangler at events. He takes the doors\top off and lets all the kids jump in and take pictures. He gives out rubber ducks to all the kids walking by, “It is a Jeep Thing”. Dustin’s daughter Angela is active in Moorestown High School theater, student council, and the Madrigals. She has also performed with several local community theaters (as has Dustin!). Dustin’s company, Acad.Us.com, has proudly sponsored several of Angela’s Theater productions. They have been featured in Moorestown Living Family magazine.